After disconnecting with Coleen I was shocked to receive an e-mail from AT&T stating it was going to take eight days (not "minutes") to process my request. In the e-mail AT&T stated: "Resolution date is 04/17/2012 in the morning. You will receive an email with the unlock instructions." That is a full eight days from the time I put in the request last Monday.

A search around the Web indicates I am not the only one. Oddly, however, other AT&T customers are reporting their iPhones are being unlocked almost immediately. Whatever the holdup is, it is not affecting everyone.

Comments show others facing similar long wait times. Commenter "itsole" wad told "5-7 business days," while over commenter Joost Schurr was told "3-5 days" after attempting to unlock through AT&T on Sunday.

When I asked AT&T press representatives what was causing the discrepancies in unlock times on Monday I was told no comment.