So which IM service is the most popular? Either AOL or Yahoo.

How long ago did you install IMLogic's software? Less than six months ago. We've been doing e-mail archiving for years, but IM archiving we've been doing for six months.

What changed your mind on IM? Many companies still simply say no to IM. We have this philosophy that everyone here is a mature adult, and within reason, they know what kinds of tools they'd like [to use] to do their jobs. We'd like to offer those tools to make their jobs as convenient as possible, and just make sure they work within the constraints we need for the regulatory environment.

And you're using EMC storage as the back end for IM archival? Yes. Centera.

How difficult was it to install the IM archival software? I don't think we had any problems with it. Usually when we have problems with something I hear about it, but I didn't hear anything. So that's a good sign.