An in-depth look at Jetstar's heart-stopping IT overhaul

12.02.2009

In a formal statement Jetstar CEO Bruce Buchanan described New Skies as a customer-centric reservation system that provides the airline with an integrated view of customer activity.

"With data oriented around the customer rather than the flight reservation, this new system will allow us to gain insight to customer value to provide unique, differentiated services," Buchanan said.

Perry said the airline's focus now is to bed down what it has just installed and take advantage of the additional functionality the New Skies product gives it.

"We think there is a lot of potential there for us to make more attractive fare products and other products available for our customers and the goal for us now is to do that as quickly as possible."