This vendor mantra that leads unsuspecting CEOs to start talking about 'vanilla implementations' of newly purchased software with 'zero customization' to leverage 'best practices' developed elsewhere.

2. "We are not going to let our IT systems dictate how we run this company!"

Somehow, paradoxically, this is uttered by the same CEOs who mandated 'vanilla implementations' only two meetings ago!

3. "We have never seen anyone else implement our software/hardware in quite the same way that you have."

Most commonly, you'll hear this used by vendor professional service organizations who have been brought in to clean up the mess that a company has made trying to implement their product with no external assistance.