6 Steps to Improve BPM in a Social-Media-Driven World

28.06.2012

IT might face stony faces in the finance department when trying to get BPM projects approved. When other projects vying for cash promise to bring in new revenue or reach more customers, making the case is tough. Try to estimate the value of soft benefits, says Nicholas Kitson, Capgemini's head of BPM for the financial services industry. They include increased customer satisfaction and more efficient employees who need less training.

in CIO's CIO Role Drilldown.