We have all sat through this class. The 7-hour "one size fits all" training that provides a good intro and then bores us for 5 hours until we hit the 20 minutes that are relevant and valuable to our specific requirements.

Not only is it unproductive to have end users spend seven hours gaining what is really only 20-30 minutes of value, they also have to determine what portion of the training is relevant. Should they attempt to understand all this data, they will likely get only a vague impression of how to accomplish their unique tasks.

If you are focusing solely or even proportionally too much on transactional based training versus task/process based training, you will end up with people who can work the screens, but are unable to understand when and how they are supposed to interact within the new business processes. The difference between being able to navigate the software screens and being able to use the ERP to accomplish functional needs is, often, why ERP implementations fail.