While the official launch happened this week, ShoreTel claims to have more than 20 local customers resulting from its existing channel partner business which began over 12 months ago.

Former Zultys regional head Tony Warhurst was appointed ShoreTel's managing director for the South East Asian region late last year.

Warhurst said ShoreTel is bridging the gap between traditional PABXs and modern, IP-based phone systems by building VxWorks-based appliances that use flash memory to minimize the number of moving parts and hence increase reliability.

The company also manufactures its own brand of VOIP desk phones.

ShoreTel also announced a new deal for a 130-user IP telephony system with insolvency firm Ferrier Hodgson at its Sydney office.