Lediglich zwei von drei Unternehmen mit mehr als 1.000 Mitarbeitern haben heute definierte Prozesse für das IT Service Management. Die Schwierigkeiten, die dadurch entstehen, liegen auf der Hand. Wenn Prozesse und Rollen nicht strukturiert, definiert, dokumentiert und überwacht sind, hängen Kenntnisse und Prozesse oft an bestimmten Personen. …mehr
Die Deutsche Telekom organisiert ihr Business mit Firmenkunden neu. Die Geschäftskundensparte T-Systems wird künftig nur noch die rund 400 nationalen und internationalen Großkunden betreuen, während die rund 160.000 mittelständischen Firmenkunden in den Zuständigkeitsbereich der Festnetzsparte T-Home fallen. …mehr
Durch die Finanzkrise haben Unternehmen zunehmend mit einer schlechten Zahlungsmoral ihrer Kunden zu kämpfen. Dadurch werden Investitionen in die eigene Entwicklung - zum Beispiel wichtige IT-Projekte - gefährdet. Der Finanzdienstleister Bibby Financial Services gibt zehn Tipps, wie man Zahlungsausfälle vermeidet. …mehr
Premium-Inhalt. Telstra and Microsoft have announced a partnership to bring hosted mobile application and unified communication services to small businesses, including its own souped-up version of Windows Mobile developed locally.
Premium-Inhalt. Australia has missed its chance to split Telstra should it win the National Broadband Network (NBN), according to former finance boss, turned shadow communications minister Nick Minchin.
Premium-Inhalt. Senator Barack Obama, a Democrat from Illinois, has been elected the first African-American president of the U.S., news organizations declared late Tuesday night. Obama seems to have reached the necessary 270 electoral votes to become president in an election featuring what could be historic turnout, although the results are not yet official.
Premium-Inhalt. Former U.S. Vice President Al Gore, cycling legend Lance Armstrong and several technology industry CEOs will discuss this week how Internet technologies can help solve global problems.
Premium-Inhalt. Tuesday's U.S. election may not be long remembered for widespread problems with voting systems, but there were at least scattered reports of problems with touch-screen or optical-scan voting machines, many compounded by record turnouts in some jurisdictions.
Premium-Inhalt. Dell hopes it can better weather the economic storm by implementing a number of new cost-cutting measures, including an enhanced severance package for employees who voluntarily leave the company.
Premium-Inhalt. The use of Intel's Atom chip in sub-notebooks could undercut sales of its higher-end chips, analysts said on Tuesday.
Premium-Inhalt. Due to a reporting error, the story "Internet now a voter disenfranchisement tool," posted Tuesday, misidentified the spokesman for the Lawyers' Committee for Civil Rights Under Law. The spokesman is Jon Greenbaum. The story has been corrected on the wire and the third and sixth paragraphs now read as follows:
Premium-Inhalt. has reported a healthy half year revenues as travellers leave their cars at home and opt for public transport. The British company has been investing in travel information systems to retain its new customer base.
Premium-Inhalt. Cisco Systems posted solid financial results for its first quarter despite the worsening economy, but the networking giant plans to institute a hiring freeze as it braces for further economic turmoil.
Premium-Inhalt. is to deploy Google Apps to over 25,500 users, marking another stage in Google's encroachment onto the desktop space owned largely by Microsoft.
Premium-Inhalt. has appointed a new CIO. Sanjay Mirchandani takes on the CIO crown in an internal move from senior vice president of the EMC Office of Globalisation.
Premium-Inhalt. Sxip, which develops the free single sign-on plug-in for Firefox called Sxipper, is working to revolutionize the use of address books by helping Web surfers link their contacts to information they are searching for on the Web.
Premium-Inhalt. It is clear that information technology is a key tool in corporate efforts to go green. But while the prevalent focus is on IT power consumption, don't overlook what business process management (BPM) software can do to help you support the environment while generating significant cost savings.
Premium-Inhalt. Popular author Michael Crichton has died at the age of 66 after a career writing science fiction and "techno-thriller" novels such as Jurassic Park and the Andromeda Strain.
Premium-Inhalt. HealthTexas Provider Network, a subsidiary of the Dallas-based Baylor Health Care System, is notifying about 7,400 patients of the potential compromise of their Social Security Numbers (SSNs) and other personal information after a laptop containing the data was stolen in September.
Premium-Inhalt. Apple made headlines when it . But even more noteworthy than the size of Apple’s contribution was the promience given the decision -- Apple posted a statement on its outlining its opposition to Proposition 8.
Premium-Inhalt. Data protection specialist Double-Take Software is preparing to join the likes of Microsoft, EMC, Hewlett-Packard and IBM in the promising utility data center market, according to Chairman, President and CEO Dean Goodermote.
Premium-Inhalt. Virginia's electronic voting machine problems prompted one person, who identified himself as a former software quality assurance tester, to into the belly of the beast: the voting booth.
Premium-Inhalt. AT&T is capping the monthly bandwidth use of new DSL (Digital Subscriber Line) users in Reno, Nevada, to try out a system for easing the impact of heavy network users.
Premium-Inhalt. Dash Navigation, makers of the innovative , is getting out of the highly competitive GPS navigation device business. The company says it will instead focus on licensing its software and service to other vendors of GPS devices, including not only dedicated navigation systems but cell phones and other consumer electronics.
Premium-Inhalt. The Competitive Carriers Coalition (CCC) and chair of Broadband World Australia 2008 have claimed that Telstra has pulled out of the event after it failed to force conference organiser, Terrapinn, to remove the CCC and independent telco analyst, Paul Budde, from the program.
Premium-Inhalt. The U.S. Federal Communications Commission voted Tuesday to approve rules that would allow new broadband devices to operate in unused television spectrum.
Premium-Inhalt. In a move that proponents say will open the door to widespread mobile broadband adoption, the Federal Communications Commission Tuesday voted unanimously Tuesday to allow conditional unlicensed use of "" television spectrum.