Bautista said Infocom prepared for the product since September of 2008, noting the company not only has a lot of Cisco certified professionals but also technically-inclined customer support agents.

"It is converged data and voice network,connectivity, online presence, and friendly and responsive customer service all in one package," he added.

According to Bautista, at the heart of the solution is the Cisco Unified Communications Call Manager Express which handles call processing and easy deployment of Cisco Unified IP phones; the Cisco Unity@ Express for voice messaging(voice mail) and Automated Attendant which replaces an operator and helps companies save on manpower; an integrated 8-Port Power over Ethernet (PoE) local-area network (LAN) switch which helps reduces energy costs; and network security functions including the Cisco 10S firewall which protects the wide-area network (WAN) entry point and virtual private

network (VPN).

"A good business needs a stable and resilient infrastructure in order to thrive in this fast-paced, competitive environment--and Office-in-a-Box offers that,"Bautista said. "The service can effortlessly enable integration of commonly-used desktop applications such as Microsoft Outlook and Outlook Express, Lotus Notes, and a host of customer relationship management (CRM) software applications. With these features,Office-in-a-Box aims to help SMEs increase productivity, improve cost management, enhance customer service, and open new markets for the client."