Leading from a Distance: What Managers Need to Know

08.12.2009

* E-mail communications to team members and internal/external customers

* Contributions on team conference calls

* Sales quotas achieved or customer satisfaction ratings

Leaders should also plan regular feedback for the team in a group environment such as a web meeting or conference call, as well as for individuals via phone calls, e-mails, and other channels of communication. When possible, occasional face-to-face meetings with individuals should be arranged to allow for more personal connections.