Some even forbid us to do similar types of research for other firms for periods of up to ten years. This isn't a business we advertise.

As for "service-on-demand," it's basically not that different from time-sharing, which was invented in 1955. IBM has their "on-demand" computing but really, it's nothing new, it's old stuff. Maybe whoever's selling it hadn't been born then!

CWHK: You've recently been named to the World Economic Forum's India Steering Committee. What's your China policy?

JG: We just replaced our mainland [China] manager about eight months ago. We're excited about our new manager, but frankly, it's hard to make a profit in China. Deals don't materialize. Contracts are signed but then don't get paid. It seems there's a general lack of business etiquette there.

We do some good business in Hong Kong-HSBC is one of our financial clients there. And we have about 175 people involved in R&D in India.