E-mail etiquette

19.01.2009

Cranky in Crawford

Dear Cranky, Thank you for providing such an excellent example of an unacceptably rude message. You've not only typed in all capital letters (which is considered shouting), but also used the exclamation point to excess. A message such as yours begs to be ignored, which I shall now do.

Senior Editor Christopher Breen is the author of The iPod and iTunes Pocket Guide, fourth edition, and The iPhone Pocket Guide, third edition (both Peachpit Press, 2008).