It was reported that according to foreign BPO players, the real emergency in the Philippines is the huge unemployment rate among college graduates in the country due to poor English-speaking skills.

Galutera recalled that in 1986, the Philippines switched back its teaching instructions to Tagalog, the country's national language, among schools and even educational programs on television. Thus, he claimed the generation that came after 1986 does not speak English as well as the people before them.