He explained the emerging BPO industry should be broken down and analyzed, to identify areas where continuous growth is possible.

'We need to break it down, we need to look at how many people we need to be able to continue to grow and train the necessary people. We need to reach out to media so people learn the proper communication skills and we need to change people'' ideas to English. Then, and only then, can we really make a significant impact in solving the country's problems,' Galutera said.