In any case, customers should and their specific rights under their agreements. Some agreements may limit termination rights upon a change of control, requiring a more creative response. Satyam's new owners are likely to have allowed for some customer attrition in their bid; while they are likely to make accommodations to retain revenue, customers making overly aggressive demands may find themselves forced to find a new service provider.

Randall S. Parks, partner and co-chair of the Global Technology and Outsourcing Practice Group at , focuses his practice on complex commercial contracting matters, particularly business process and information technology outsourcing, licensing, systems acquisition, development and integration agreements and joint ventures.