* Gain assurances as to continuity of key staff regardless of any reduction-in-force or restructuring.

* Cure ambiguities in scope-of-work definitions to eliminate opportunities for dispute.

* Expand service levels and related performance credits to provide objective metrics for key functions and rapid access to corrective measures.

Where termination is a possibility in the future, the change in ownership might also provide an opportunity to engage in a more comprehensive review of the customer's exit rights, confirming or negotiating for:

* Rights to acquire key equipment and facilities.