3. If you do not understand the technology, be open about it. Do not take a paper you didn't write to a board meeting and expect to sound convincing either to the board or when you report back to your staff. Take the tech [staff] along, get them to talk about the technology and then you can talk about the business benefits. 4. LISTEN!

Must-have executives, says Virginia Orr

1. Are able to demonstrate strong risk management, business analysis and budget management skills.

2. Have negotiation and people management skills, along with a strong, customer-service focus in order to manage customer expectations and deliver outcomes that meet or exceed requirements.

3. As always, IT managers will also need to foster an environment focused on team work and personal development.