What makes a great IT pro

20.09.2005

"It's not really a question of five-year gaps but how IT managers need to be effective change agents," he said.

TOP TIPS

The world according to Luke Smith

1. Be part of the team - a leader, not a director.

2. IT staff are not at all like other staff. They have different wants and needs, but when you get it right they will walk over hot coals for you.