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What Backlash? iPhone 3GS Users Very Satisfied—Survey

14.08.2009
With all the lately, you'd think that users--typically a satisfied lot--might be a little less thrilled with their chosen smartphone. Not so, according to a new survey by RBC/IQ ChangeWave. The market researcher polled iPhone 3GS owners and found that an astounding 99 percent of 200 respondents were satisfied with the device. And 82 percent said they were "very satisfied" with the 3GS.

That's not a backlash, that's love fest.

The survey results, first reported by , show a disconnect between the average consumer's affection for the iPhone and the griping from industry insiders and about Apple's admittedly heavy-handed tactics, including its , ostensibly to protect AT&T, the iPhone's exclusive U.S. carrier.

However, while iPhone 3GS owners may be crazy about their handsets, they're , which they've slammed for charging hefty fees while delivering mediocre-to-poor service.

When asked what they disliked about the iPhone, 55 percent of respondents said the AT&T network. Other turnoffs: 41 percent reported the iPhone 3GS's battery life was too short; and 8 percent complained that their employer's IT department doesn't support the device.

The 3GS did better than the last two versions of the iPhone, which earned favorable reviews from 73 percent of respondents.