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University begins local ITIL adoption research

12.07.2006
The University of Southern Queensland (USQ) in Australia is planning local research and analysis into the adoption of IT service management improvement programs based on the IT Infrastructure Library (ITIL) framework and other best practices.

A first in Australia, the research is being financially supported by local industry body the IT Service Management Forum (itSMF).

The itSMF Australia will also help develop IT service management course content to be included in the curriculum of USQ's IT courses.

Peter Cross, itSMF Australia chairman, said the research is based on a proven methodology and will fill a current void of data on IT service management maturity in local organizations.

"It has been very difficult in the past to obtain any local data at all on Australian organizations that have embarked on IT service management programs," Cross said.

"Identifying ITIL adoption trends and any unique local market characteristics is critical to furthering our cause of championing the benefits of process-driven IT service management."