"Overall, Texas has made a strong effort to deliver convenient access to a vast number of online services, thus topping our rankings," West said.

New Jersey's Web site, ranked the No. 2 state Web site in the study, offers users the chance to personalize the portal page. Registered users of MyNewJersey can customize the site by selecting the layout of the home page and the news content displayed, the study found.

New Jersey also provides easy access to online services via drop-down boxes that direct the user to common e-services such as paying traffic violations or searching unclaimed property. Furthermore, the site contains direct links to live online support and a form to e-mail the governor.

Some states, the study found, do a poor job presenting their services, burying the most useful functions of their sites. The Wyoming portal page, for instance, has little mention of the services offered by the state's Web site, making navigation difficult, according to the survey. States could make their sites more user-friendly by providing quick access to e-services and useful features from the main departmental and portal pages, West said.

Other findings include the following: