Philippines firm aims to grow in US call center market

12.01.2006

By doing business in the U.S., DTSI is also looking to indirectly promote the Philippines as an offshore destination for its clients abroad. The company has deployed sales implementation teams in the U.S. although back-room operations like telemarketing are provided by its Philippine headquarters.

'That's one sales pitch we're doing. We are able to prove to our clients the benefits of outsourcing to the Philippines. We tell them they can save 30 percent to 60 percent in operational cost if they outsource,' added Garcia.

DTSI has also signed a partnership with Catalyst Solutions, a U.S.-based solutions provider.

'Technology pricing has gone down (over the years). The biggest challenge for the Philippines now is tapping enough manpower and a prevailing perception on peace and order in the country,' noted Garcia.