Next to Metro Manila, PeopleSupport's second largest facility worldwide is in Cebu City. The company is one among several operators in the Philippines that expanded operations from out of the capital city in the last two to three years.

PeopleSupport's facilities in Cebu City currently employ around 1,800 workers and can accommodate at least another thousand more.

'Our Cebu facilities can handle 3,000 (workers) but that can increased over time. In fact, we have reserved more facilities in this city for further expansion. We'll definitely hit more than 2,000 agents by year-end,' Borja said in an interview.