Oracle software glitch mars semester's start for university, students

23.08.2012

While the system was tested before the final go-live, "probably more would have been better," Hanson said.

There haven't been any issues with system hardware or stability, according to Hanson. "It's very stable as far as being up and operational."

Oracle, which in 2010 concerning its deal with WSU, served as the project's systems integrator, according to Hanson. Oracle spokeswoman Deborah Hellinger declined comment.

WSU is making progress with Zzusis' issues, and more than half of the financial aid due students has been disbursed, Hanson said. The problems could be resolved by next week, she added. "That's our expectation and our hope."

The school's issues "probably have little to do with budget," said Michael Krigsman, CEO of IT consulting firm Asuret and an expert on software project problems. "These project characteristics suggest an organization that was ill-prepared to handle the scope and depth of this project. In simple terms, it sounds like the university got in over its head."