Hundreds of students and parents, angry and frustrated over delayed financial aid disbursements, have been assailing school administrators this week in search of answers, according to .

The problems stem from communication issues between the software's student financials and financial aid modules, said Casey Hanson, director of new media and communications for WSU Information Services, in an interview Thursday.

Technicians are still working on the problem, Hanson said. The issues can also be attributed to the learning curve students and parents are facing while learning to use the system and its new processes, Hanson added.

Other factors played a role as well, such as the onrush of activity that accompanies the beginning of a semester, and "severe" budget cuts suffered of late by the school, according to Hanson. The latter has meant fewer staffers are available to help students and parents work with the system. "We're doing more with less," Hanson said. "It's kind of a perfect storm with all these items."

The system, which cost roughly US$15 million, . The student financials module was the last phase of the project and went live recently. It and other parts of Zzusis replace a series of legacy student-information software systems at the school, which has more than 26,000 students and is located in Pullman.