The Windows 7 Enterprise will also have several help desk tricks built into it. One of them, called Problem Steps Recorder, allows a user to record steps taken when things go wrong, so as to demonstrate a problem to help desk personnel without an often-required remote access session. An example shown during the briefing started a macro recorder that tracked each step in an application failure. The recording was made in HTML that could be subsequently viewed -- click-by-click -- on any modern browser. The page can be e-mailed so that malfunctioning applications and conditions can be documented for tech support and quality assurance purposes.

The Automated Troubleshooting feature in Windows 7 Enterprise (think network troubleshooting) has been vastly revamped (especially in terms of wireless connectivity troubleshooting). Microsoft has shipped Diagnostic (troubleshooting wizards) with both XP and Vista. Windows 7 adds 'on-demand' Diagnostics that can be loaded from policy-defined resources and locales. Libraries of them can be ostensibly built, and they can use PowerShell-driven resources as well as those developed via Microsoft's Diagnostic authoring tools.

This feature can now also include third party application/component troubleshooting steps alongside the familiar troubleshooters found in XP and Vista. And the trouble processes can be combined to help solve a problem that would require multiple steps, like first getting a Wi-Fi connection established and then getting an application to work properly.

Windows 7 Enterprise includes the first major revamp of performance and state monitoring through the addition of familiar WinInternal application suite. Logs produced through this revamped utility can give administrators a more articulate look at system conditions during troubleshooting missions.

Virtualizing Windows 7 for the Enterprise