To get a feel for the impact on enterprise productivity, respondents were asked "When you have an outage in the BlackBerry infrastructure, how much less productive is the typical BlackBerry user?"

Just over half of the respondents said users were 1% to 10% less productive as a result of an outage; 17% said users were 11% to 25% less productive. About one in five said their users were 26% to 50% less productive.

The survey also sought to quantify the amount of time IT invested managing and troubleshooting mobile environments. The hours listed are for the median hours per week per 1,000 BlackBerry users:

Troubleshooting user issues: 35.5Troubleshooting Exchange/BES interactions: 8.2Troubleshooting BlackBerry Enterprise Server 7.3Troubleshooting network issues 3.6Others issues 0.6

Despite these efforts, the report found evidence that suggests many companies are not well-organized or well-equipped to minimize mobility disruptions. Asked how confident they were that all elements of their mobile messaging platform are fully protected against downtime, 39% said they were "very confident" or "confident." Another 39% said they were somewhat confident, and 17% were "not too confident." Five percent admitted they were "not at all confident."