Prior to the shift, the CBH sales force used GoldMine, now a part of FrontRange Solutions Inc. "The biggest factor [for the switch] was that 3.0 integrates into our other applications," which include the Microsoft Solomon (now SL) ERP suite and the Microsoft SharePoint portal, Weber said.

He said the GoldMine software, which had been used for eight years by the company, was essentially a client/server application that had only a Web front end. The new version of Dynamics CRM has been created specifically for the Internet.

The Microsoft Dynamics CRM Professional Edition application for Service Providers is shipping now.