King and his team deploy several hundred Macs a year, and he invests in Mac training for his staff. But King says that in general, he acknowledges that Mac support is not necessarily the primary focus for Windows developers. When searching for a remote desktop solution two years ago, King says, "we struggled with the Mac piece, but we didn't see that problem with Bomgar."

King points to Bomgar's latest release, version 10.3, which he's currently considering, as an example of how Mac versions are improving. It gives support reps more hardware and network configuration details on a sickly Mac so that they can remotely dig deep into the system and, hopefully, troubleshoot the problem faster.

Got a different take? Send me an email at . Or follow me on Twitter . Follow everything from CIO.com on Twitter .