"The Vantage system provides an excellent audit trail of all the transactions we conduct, and that's something we didn't have with the old system," Ribbons says. "If users came to us with a query, it was almost impossible to prove what had actually happened. With the new system, we can trace it right back - and in probably 98 percent of the issues that have been raised with us, they're not system-related issues but something the user has done."

Belief in the output of the new system reflects the extent of the change that the Epicor implementation has wrought at Bedford Industries. With its uniform database and ERP system now well and truly established, the process improvements that Ribbons' team has wrought are continuing to deliver new benefits as users find new ways to exploit the system's capabilities.

Summary

Company: Bedford Industries

Industry: Manufacturing, service provision