For not-for-profit Bedford Industries in Adelaide, Australia, avoiding that frustration was a key goal in its recent overhaul of business systems managing five different business divisions.

South Australia's largest provider of employment, training and accommodation for people with disabilities, Bedford employs 170 able-bodied staff who coordinate employment for nearly 800 people with disabilities.

Its operations are split into four key divisions: Bedford Furniture, which manufactures flat-panel, melamine furniture; Bedford Packaging Services, which packs products such as Qantas cutlery packs and Kimberley Clarke samples as well as handling large shrink-wrapping, band sealing and other packaging; and Adelaide Property & Gardens, which provides a variety of horticultural services ranging from lawnmowing to litter collection.

Bedford's Balyana Residential Center provides life skills and accommodation for 84 people with disabilities, while the adjoining Balyana Center also provides conference and catering services to the general public.

In addition to these business units, Bedford also maintains the normal range of administrative functions to coordinate its large and busy labor contracting operations, and telemarketing and fund-raising divisions that support its various operational arms.