The next day was Friday, our self-imposed deadline. We sent one final e-mail -- replying to the webmaster address from which we'd received the tracking number earlier in the week -- and requesting a response that leaned even more heavily on the sympathy angle.

Still nothing. At the end of the day, feeling discouraged, we drafted an e-mail to Fertik at ReputationDefender, requesting suggestions for further action. But when we Googled WrongedGirl's name to find and furnish the link to the offensive journal entry, it was gone from Google.

Amazed, we flipped over to the Internet Explorer bookmark we'd made for the page and saw this message:

Excellent! But just what had done the job -- which e-mail or phone call? We had no way of knowing, though a full 10 days later, an e-mail arrived from the abuse@blurty.com address, telling us what we'd already figured out: The journal had been taken down.

We were ebullient but also chastened. Yes, we had managed restore WrongedGirl's good name, but we had no clear understanding of exactly how we had done it, and our other two attempts at erasing unwanted online tracks (see and ) had come up dry.