Deleting your digital past -- for good

17.11.2008

The bottom line: An address or a live e-mail account is good; a human on the phone is better, Martin says. "We call," he says. "We say we're from an Internet privacy corporation. We explain the situation, and we say, 'You need to take care of this as soon as possible.' "

Many times, people do, he says. "The situation can resolve really quickly," Martin says. "If there's a legitimate problem, it's natural for someone to go in there and take the material down."

ReputationHawk's fees vary by case. For a situation like WrongedGirl's, the charge would be $500 or less, Martin says. ReputationDefender doesn't take on ad hoc erasure cases. Instead, clients pay $9.95 per month for a yearly subscription and $29.95 per removal.

Both services claim that they have a much higher success rate than individuals. The reason? You're a newbie; they do this all day, every day.

ReputationDefender has taken on about 1,000 cases with an 85% success rate, according to Fertik. He says the cases build upon one another as relationships develop. "If you call them informally enough times, let them know you're not an abusive company, you're not sending legal letters, then you can have a very high success rate."