Bugs & Fixes: Elgato's support solves EyeTV problems

27.03.2009
If you want to watch live television on your Mac, is currently the most popular product for doing so. For my money, Elgato's success is not only because it makes well-designed hardware and software, but is also because it offers excellent technical support. If you're having any trouble with EyeTV, chances are good that you'll find the solution after a brief search of Elgato's Web site. Here are two examples:

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Where are the Clear QAM channels?

Elgato's current tuners are capable or receiving Clear QAM channels. This means that, if you have cable, you can receive the digital broadcasts for most non-encrypted channels, including cable-only stations such as CNN, ESPN, A&E, and FX. However, after first setting up your EyeTV, you may find that none of these digital stations are included in your channel listing. All you're likely to see are over-the-air channels (such as CBS and ABC). What's up? As Elgato explains:

Cable companies don't share listings of what Clear QAM channels are available in any one city. Cable companies assume that a cable box will be used to get all digital cable channels. So, all EyeTV users with Clear QAM channels have to map most of them by hand.

In other words, this problem is not really a bug that Elgato can fix. Rather, it's a deliberate annoyance promoted by cable companies.