Turning information into intelligence

Moreover, the new ERP also expects to provide more information on Fairwood's multiple suppliers, through tracking each vendor's performance-like accuracy in delivery orders and schedule as well as the number of orders. Fairwood can then better manage their relationships with their suppliers.

Apart from its suppliers, the ERP revamp is expected to also better meet customer's changing demands.

"Customers are more demanding from fast food chains, in terms of both food and service quality," said Tse. "They want higher food quality with more variety and options."

The ERP system can help meet the frequent changing needs among fast food customers by giving the front-end staff more information. Tse said a revamp of Fairwood's POS allow them to capture detailed customer preference instantly.