She added the communication strategy includes defining the point of time to inform the departments on project progress and developing communication channels, which ranges from seminars to workshops and one-on-one meetings.

Outsourcing direction

'The CCC outsourcing [deal] is a huge step, because that's a core infrastructure of the government,' said Neal Gemassmer, vice president Asia Pacific, Patchlink, a patch management company. 'It's a starting point to look at the efficiency of your core infrastructure and getting an outsourcing partner to handle the critical infrastructure.'

Apart from data center hosting, Gemassmer said the government should be leveraging that experience and outsource to other areas.

'Security is the next evolution in government efficiency,' he said. 'It's a natural step in the process in how to consolidate, either by using an internally managed operator or letting partners manage it based on SLAs.'