Centralized outsourcing

Under the CCC outsourcing contract, 10 information systems for seven government departments current hosted at CCC will be outsourced to Sema Group, a wholly-owned subsidiary of international consulting and IT services company Atos Origin S.A.

'[Through this deal] we learned outsourcing is a direction for the government,' said Philip Chua, managing director Hong Kong, Atos Origin. 'It will allow IT to concentrate on their core business and let the infrastructure management to be handled by service providers.'

In addition, the CCC deal is an opportunity for the government to gain experience in managing [outsourcing] initiatives involving multiple departments, said Patricia Lau, consultant at PA Consulting Group. The company provided consulting services for the OGCIO on this project.

'Since each department has their own priorities and expectations, as well as different working schedules, a communication strategy is essential to manage their expectations,' said Lau.