Realizing this growing need, the company extends its unified communications offering to this segment through its flagship UC solution for MSMEs, the IP Office 8.1.

Avaya shares that this new release of IP Office is a cost-effective solution that meets the collaboration needs of enterprises today.

This plug-and-play hardware allows enterprises to utilize emerging business software tools via browser-based access, desktop-integration, and mobility access.

From a previous offering that is only provided to large enterprises, Avaya puts forward IP Office's new version to cater to the MSMEs, to help them "address a lot of technology concerns around mobility," says Doctolero.

Up to 1,000 users can be configured to connect to this UC tool, in which users can utilize the Flare Communicator and Scopia Mobile -- Avaya's software solutions for voice, chat and instantaneous communication -- through their own mobile devices.