That's really easy. If we make a sale to a new customer, we get a really good review from an existing customer, and I can hear that staff are really happy and productive -- I hear lots of giggles and jokes and that sort of thing -- and when I'm able to delegate a responsibility to a staff person and they really appreciate what I'm trying to achieve, that's great. It means that the company is working like a well-oiled machine. I love it.

5. How would you characterize your management style?

I am a hands-off person, but I do have an open door policy. When you hire really good people and you provide them with really good resources you can just stay out of the way and wait for the results. Too much micromanaging and imposing your views on others means that you're losing out on an opportunity to learn from them. It's my job to keep the corporate culture and to set standards for how we do business, but the details and the style of an individual I leave to them. As long as the tasks gets done, I'm good.

I like to have my door open because it's great seeing people walk by and they're inclined to wave and say hello. You learn a lot about what's going on in the office outside of what you do. There is a tangible vibe. We have some very special people who work here and I learn a lot from them. That helps me in my decision-making for the company, as well as helping me to stay connected.

6. What strengths and qualities do you look for in job candidates?