John Schiff, vice president and general manager of the World product line at Oracle, said the company is indeed working to improve communication with World customers. Oracle is also beefing up World technical and training resources for users, he added.

Schiff also noted that Oracle has created a World-specific blog for users and online training programs. In addition, company executives have been attending regional user group meetings.

"We can never do enough with communication," Schiff said. "But it's a two-way street. We've got to share information through the staff with users. And we need them to also participate, to listen and respond and give us feedback."