McGuire said feedback from the clinics has been extremely positive. He said they now have a system which makes it easier to handle emergencies. A result has been a reduction in complaints and an increase in the general care of patients.

"Oral health will be improved," he said.

There have also been other benefits. The tool lets the DHSV track all the data gathered, such as trauma rates or bleeding rates, and allows it to map trends throughout the Victorian public dental services.

'Whenever you have a systematic approach, you get access to [previously unavailable] data. Now we know what the patients are saying and what their problems are. This tool give us all this information," McGuire said.