In addition to remote access, the updated SDK includes tools for integrating other features in iOS apps. The updated SDK allows for file synchronization, location services, two-way chat, jailbreak monitoring, device information access and real-time messaging. Soti, though, emphasized the remote access feature because "it hasn't been done before," said Rodrigues.

The remote control feature, for example, would permit an enterprise help desk to troubleshoot a malfunctioning application, and the chat feature would allow them to communicate with the worker in the field while doing it. That would allow the worker to remain offsite instead of returning to the office for tech support.

Rodrigues blamed the lack of a remote-support capability in iOS on Apple's orientation toward consumers instead of businesses. He called it a critical function for troubleshooting and security purposes.

"There's a void here as these devices are actually being made to replace notebooks and desktops where this stuff has been around for years," said Rodrigues. Using the SDK allows the help desk "to just remote [the application] and see what is happening," he added.

While Soti may see Apple as out of touch with corporate IT needs, many enterprises seem to be adopting the iPad as it is.