The good, the bad and the ugly

10.05.2006

Turns out the problem is eliminating duplicate records from a large table. But user refuses to tell IT the location of the database.

IT puts together a generic solution to the problem and sends it along to the user with a reminder that he'll happily solve the problem if the user tells him the location of the database. And he finally gets a response: "I ended up removing the duplicates by hand," grumbles user. "I paid Microsoft $35, which I'm trying to get back because their support stinks."