Training for both employees and the help desk team is critical and should take place before an Office 2010 deployment, writes Technisource. This will cut down on user complaints and confusion once Office 2010 is up and running. Training is something a company can do internally. and commercial training programs and free online guides are also available.

The controversial Ribbon design introduced in Office 2007 that uses ribbons instead of menu bars for navigation and editing is confusing for new users. But Microsoft has tools available to help users and service desk workers learn the new interface and command structure.

The is a useful online tool that teaches users where menu and toolbar commands are located in Office 2010. The guide also provides a printable list of Office 2010 commands and buttons.