Still Standing

04.11.2008

LMKR is Petroleum Technology Company specializing in Data Management, Processing, Interpretation, Consulting Services and Software Solutions was founded in 1994. Since its inception in early 90's, the company has been providing high quality services and turnkey solutions to a large number of clients. The customer base includes; Multinationals, National Oil Companies, Public Sector Organizations, Banking and Financial Institutions, Pharmaceuticals Industry, Telecommunication Sector, and Donor Agencies. Currently, LMKR offers its services through three functional divisions namely Geotechnical Services, Information Management and Information Technology.

Waqar Janjua, the CTO of LMKR, "We got our critical infrastructure back up in 20 hours, the medium and low in 40 hours. The standard best practice for DR is 48 hours in total." Waqar and his team ran regular drills to role-play what the exact process would be in the event of a disaster. "Every three months, we ran drills, some announced, some unannounced. I think the fact that we have this mode hard coded within our own practice, it helped for us to react faster."

Sidra Irshad, team lead for Network Applications explains, "There is a great emotional reaction for something like this. It has a lasting impact on all of us. However since we had gone through the drills, it was second nature for us to continue our work." And Sidra and Waqar both make an interesting point. There is no amount of planning that can help you manage the grief, but you can prepare for how you're going to manage the business. Since the team was focused on getting the critical applications back up, they knew what to do. "The system was already in place," reiterates Waqar.

Waqar explains that they had replicated the mission critical infrastructure at a secondary, disaster recovery site. "We practiced everything from how long it would take for us to get here, and begin work from here. All our team had to do was to reach these premises and continue their work. As a result, we had zero data loss."

Without even sharing too many details, it is evident that LMKR not only had a plan in place, but went through the motions every so often to ensure that everyone was on the same page. If you don't practice the blueprint you have developed, there will always be confusion in roles, processes, replication of tasks and inefficient management. The company's data was backed up in real time and with the FTTU infrastructure that Nayatel had them plugged into, there was no loss.