ShoreTel goes big in hosted VoIP: A Q&A with CEO Blackmore

02.10.2012

When I joined the company just under two years ago the company was growing at 30% quarter over quarter and the board said to the street, "We've got a product which has a 50% win rate, why don't we expand sales and marketing and capture market share." It was a great decision, the right thing to do, but clearly that limits your profitability.

Premise was profitable in quarter four last year, which just ended in June. We could deliver quite a lot of premise profit for this financial year, but we just bought this cloud company and it's growing much faster than we thought it would (I thought it was going to grow at about 30% bookings every quarter and it's already up to 43%), so I said to the investors, "Please just be patient because there's a land grab going on in cloud and I need a little bit of investment in the salesforce, and installations need to keep up with bookings so we need more provisioning capability. Not a big investment, but you need to do it."

And the investors are understanding that. So premise is now profitable and we don't need to increase R&D much there. The R&D spend is on hybrid and porting apps to the cloud, and then our cost is more or less increasing the ability to scale cloud. So the cloud will be very profitable because the recurring revenue stream model is inherently a very profitable model -- long-term more profitable than premise -- so that's why I think the investors are a little bit patient.

in Network World's LANs & Routers section.