Shining a light on maintenance

13.02.2006

"IT Spend and Performance: Achieving Visibility and Transparency," a PricewaterhouseCoopers white paper by Mark D. Lutchen. http://www.pwc.com/Extweb/pwcpublications.nsf/docid/E9611E1CAEF1DDC385256E3E007A695F/$FILE/ITBRMWhitePaper.pdf