IT pilot fish brings in his own wireless mouse to use at work, which makes his life easier. But as he's fixing a problem for a user one day, using keyboard shortcuts and not touching the mouse, user comments, "Your mouse is broken." Why do you say that? asks fish. User: "The tail is missing."

Workingfinenow

Support pilot fish takes a personal call from an elderly friend who can't get her e-mail working correctly. A few step-by-step instructions later, fish receives a test message, but he tells elderly user that he sees the problem: All the words in the test message are running together, making it almost impossible to read. User: "Oh, my sister said to leave all the spaces out."

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