SF Giants CIO: Security, cost challenges in BYOD

02.07.2012
As the use of mobile devices proliferates, the CIO of the San Francisco Giants, Bill Schlough, is trying to keep office workers and baseball fans connected while grappling with bandwidth, cost and security challenges.

The concept of personal mobile devices using Giants' resources isn't new to Schlough, as the organization has provided Wi-Fi access at its home stadium, AT&T Park in San Francisco, since 2004. But more baseball fans are bringing tablets and smartphones into the stadium for real-time communication on social networks like Facebook, and the organization is handling more mobile devices brought to work by employees.

"We have to push forward in storage and bandwidth to support office and fans," Schlough said in an interview.

The Giants take into account how mobile devices are used by baseball fans and the organization's employees, Schlough pointed out. The use of mobile devices by fans is tied more to things like in-game status updates on social networks, which is a lot different from just five years ago when text messages were the major form of such communication. The company has to update bandwidth and storage on a regular basis as it tries to provide the best technology resources to baseball fans, Schlough said.

Employees using mobile devices for work is tied to the core operations of the Giants organization, and there are security and cost issues that need to be kept in mind, Schlough said. The organization has a one-page policy that provides guidelines for the usage of personal smartphones and tablets at work.

The company wants to allow employees to use personal tablets and smartphones, though it's not practical to support a big range of OSes, Schlough said. The organization has also implemented safeguards to contain costs, secure corporate data and manage service-level expectations.