RIM: BlackBerry email is operating, messenger online

13.10.2011
Research In Motion reported late Wednesday that email was operating, and BlackBerry Messenger (BBM) traffic was online and passing successfully in all regions where its service was previously affected.

In , Robin Bienfait, RIM's? chief information officer, said email systems are operating and the company is continuing to clear any backlogged messages in the U.S., Canada, Latin America, and EMEIA (Europe, Middle East, India and Africa). BBM traffic is online and traffic is passing successfully in all these regions, he added.

Browsing was however temporarily unavailable in EMEIA as the company's support teams monitor service stability and continue to assess when the service can be safely brought online. Browsing was however available in the U.S., Canada, and Latin America except for customers serviced by three carrier networks in Latin America that use infrastructure in EMEIA, Bienfait said.

On Twitter and other social networks, customers late Wednesday the restoration of service on their BlackBerry phones.

The service interruptions began on Monday, and initially affected customers in the EMEIA region, followed by Latin America. By Wednesday, users in North America also started complaining of a disruption in service.

RIM said on Tuesday that messaging and browsing delays experienced by BlackBerry users in Europe, the Middle East, Africa, India, Brazil, Chile and Argentina were caused by a core switch failure within RIM's infrastructure.